Operations Manager - Vendor Payments
PayJoy
Operations
Mexico
Posted on May 10, 2025
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Operations Manager is responsible for overseeing payments to vendors and operators, coordinating with Sales, Treasury and Accounting to ensure accuracy, efficiency and compliance with company policies and industry regulations. The successful candidate will drive improvements on the billing operations processes.
Responsibilities
- Oversee the entire billing cycle: from the generation of invoices to the collection of payments, ensuring accuracy and adherence to established timelines.
- Evaluate current billing processes to identify inefficiencies and implement best practices for enhanced accuracy and efficiency.
- Analyze and process vendor payments related to Sales promoters and Marketing transactions in Mexico.
- Lead coordination efforts with the Treasury to ensure timely and accurate execution of vendor payments.
- Collaborate with the Accounting team to perform monthly reconciliations, ensuring accurate account balancing and reporting.
- Manage vendor productivity and service delivery to control payment details, discounts, and other inquiries.
- Monitoring and implementing fraud prevention and control measures.
- Prepare and analyze billing reports: Generate regular reports on billing activity, accounts receivable aging, and other relevant metrics for management review.
- Maintain accurate and organized billing records: Ensure proper documentation and filing of all billing-related information.
- Resolve issues within collection channels, including reconciliation discrepancies and identification of unapplied payments.
- Perform monthly calculations of commissions payable to Sales Promoters and validate with ,
- Develop and implement strategic initiatives to optimize billing processes that align with financial and operational goals.
- Support continuous improvement initiatives driven by the FinOps and Accounting teams, promoting cost reduction, operational excellence (system upgrades/implementations) and process optimization.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, Industrial Engineering,, or a related field.
- 5+ years of experience in billing or revenue management and data analysis across sectors such as banking, telecommunications, retail, and financial services
- Outstanding organization, detailed oriented, problem-solving orientation, analytical and structured communication skills.
- Strong understanding of accounting principles and billing best practices.
- Strong technology skills (MS Office, CRMs, SQL, Google Suite or Office, especially Excel, etc.), handling large volumes of databases, as well as elaborating financial reports.
- Ability to analytical thinking, interpret and use data to guide strategic and operational decisions.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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