Merchant Operations Analyst
PayJoy
IT, Operations
Mexico City, Mexico
Posted on Oct 24, 2024
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The primary focus of this person will be to act as project manager and primary POC to handle around 30 kiosk locations, deploy and train promoters, handle real estate inquiries with the location owners, coordinate with marketing the creation of POS materials for the kiosk’s implementation, escalate issues, and track and report success metrics for the project. This person will help to manage Puntos PayJoy, stands in stores and 3rd party kiosks, in both will have PayJoy two business lines: phone finance and credit line.
A successful candidate is someone with a strong growth mindset. Why? it’s a new project in a growing company so the candidate needs to understand that we’re building something from scratch that can give them growth and exposure.
- Highly organized
- Ability to manage competing priorities
- Extremely hands-on
- Capacity of iteration
- Documentation of processes
Responsibilities
- Register and make payments of all rentals, materials, promoting, expenses
- Help with the administration of inventory (devices and cards), delivery and reports to the buying team and the credit line logistics team
- Handle real estate inquiries with the location owners (insurance, rentals, contingencies, etc.)
- Escalate issues with engineering, sales, merchant ops, cx and different teams from the day to day situations
- Create multiple reports and define metrics for the project. Considering: sales, traffic, inventory, performance, bugs, etc.
- Have constant communication with the promoters in the points of sale to gather feedback from customers and theirs to create actions plan to enhance the experience
- Help the business development and promoters team with new locations requirements and negotiations
Requirements
- +2 years in project management
- Data Driven decision making
- Problem solving
- Process creation and optimization skills
- Self-driven
- Stakeholder management
Desirable qualifications
- Excel intermediate
- Experience managing budgets
- SQL
- Experience in retail
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening