Project Manager - E-commerce
PayJoy
Operations
Mexico City, Mexico
Posted on Oct 15, 2024
PayJoy has recently launched E-commerce as a new sales channel. We partner with smartphone e-commerce retailers and integrate PayJoy as a payment method. This new way of financing smartphones entails new challenges for our operating model, compared to partnering with offline retailers.
In this newly created role of Project Manager - E-commerce, you will help us find solutions for these challenges, to efficiently scale the E-commerce channel and thus help millions of customers to afford a new phone.
Responsibilities
- Stay on top of (smartphone) E-commerce trends, the online Retailer landscape and consumer needs in the D2C consumer electronics / smartphone category.
- Maintain up-to-date the end-to-end process map for the PJ E-commerce solution.
- Identify process bottlenecks, risks and manual steps that have the potential to be automated.
- Scope (automation) solutions through written documents and mock-ups.
- Identify other potential improvements based on partner (online retailer) and consumer needs as well as feedback from other PJ teams.
- Work with the Senior Product Manager for E-commerce to prioritize process automations and other improvements for the E-commerce solution, to put them into the engineering squad pipeline.
- Cooperate with Operations and Customer Service departments in different countries to implement process improvements, including re-design of workstreams and “soft Automations” (e.g. automated reports) that do not need Engineering support.
- Team up with Accounting and other information / money flow teams to make sure our E-commerce product is correctly reflected in Accounting, Reporting (incl. reports for partners), Invoicing and other information/money flows.
- Accompany new feature roll-outs, analyze results and engage in the constant iteration of the product and its processes.
- Support e-commerce implementations with new retail partners, in close cooperation with the Go-to-market team and Engineering.
- Together with the Consumer Insights team, engage in end-customer research as a basis to improve the e-commerce product and processes.
Qualifications
- University degree in Business Administration, Information systems, Engineering or related field.
- 4-6 years of experience in an E-commerce environment, preferably in a B2C/B2B2C; Startup and/or Big Tech experience preferred; E-commerce payments experience highly valued.
- Fintech, Consumer Electronics / Smartphone, TelCo category experience valued but not necessary.
- Experience tackling operational challenges at E-commerce business models, which might include domains like payments, fulfillment, customer acquisition or integration with partners/vendors.
- Strong process-oriented mindset to identify bottlenecks and improvement potential in complex, multi-stage, multi-party process flows, while balancing efficiency, time-to-implement and UX considerations.
- Curiosity and perseverance to get to the bottom of problems, which might include pulling data directly from databases, interacting with end-users and/or other creative ways to generate insights.
- Interest in Financial Inclusion, Fintech and E-commerce in general.
- Willingness to travel internationally occasionally (1-2 times per quarter).
- Fluency in English and Spanish, Portuguese beneficial.
Benefits
- Company-funded Health and Dental Insurance for employees and immediate family members
- Life insurance
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Coworking Travel allowance
- $2,000 USD annual Professional Development allowance
- $500 USD annual Fitness allowance
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.