Operations Analyst | Fintech
PayJoy
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Lima, Peru
Posted on Friday, August 16, 2024
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
Responsibilities
- As a Business Specialist | Merchant Ops, you will collaborate closely with merchants nationwide. At PayJoy, your role involves strategic interactions, analytics-driven transactions, and project management essential for fostering successful partnerships and driving business growth. You will act as the primary liaison between our company and valued business partners, playing a pivotal role in cultivating robust relationships.
- Conduct reconciliations for partner payments, manage promotions, and ensure timely payment to partners.
- Ensure prompt payment of commissions, promotions, incentives, etc.
- Assist in the business planning process including discovery, ideation, initiative sizing, business plan creation, governance setup, and execution initiation.
- Collaborate with other PayJoy teams to ensure successful regional project execution.
- Simplify and synthesize complex structures to effectively communicate value.
- Travel as needed to support the growth of PayJoy accounts.
- Cultivate strong relationships with our global offices.
- Support merchants in all aspects of their administrative operations.
- Lead improvement projects that require interaction with diverse areas such as product development, sales, etc.
- Overseeing 1 or 2 representatives.
Qualifications
- More than 3 year of experience in support and/or account management in sectors such as telecommunications, retail, and/or finance.
- Experience in managing KPIs.
- Strong skills in analysis and communication (both verbal and written).
- Advance proficiency in English for verbal and written communication.
- Advanced knowledge of Google Suite or Office, especially Excel.
- Bachelor's degree in industrial engineering, administration, or a related field.
- Experience in handling large volumes of databases.
- Agile methodology.
- Proficiency in SQL, Python, Jira, and CRM.
Desirable (Optional)
Benefits
- EPS al 100%
- $2,000 USD annual Coworking Travel Perk
- $2,000 USD annual Professional Development Perk
- $500 USD annual Fitness Perk
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
This job is no longer accepting applications
See open jobs at PayJoy.See open jobs similar to "Operations Analyst | Fintech" DNX Ventures.