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DNX Ventures
DNX Ventures

Retail Insights Analyst (Operative Positon)



Bogotá, Bogota, Colombia
Posted on Thursday, July 11, 2024
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.
This Role
This role will collaborate closely with Merchant Operations, Product Management, Sales, and GTM teams, serving as the eyes and ears to understand what is happening in the field.
As a Retail Insights Analyst, you will work with highly skilled cross-functional teams to garner in-depth knowledge of our three customer groups (End Customers, Clerks, and Owner/Admin). You will collaborate closely with Merchant Ops, Product Management, Sales, and GTM teams, serving as the eyes and ears to understand what is happening in the field.


  • Identify opportunities and issues before anyone knows we need or have them
  • Detect changes in clerks' and owners/admins' preferences, needs, and wants, and how those impact sales and selection
  • Gather competitive intelligence and track the competitive landscape by mystery shopping
  • Garner quantitative and qualitative measurements of how PayJoy is meeting the needs of Clerks and owners within your region and across other regions.
  • Gain a complete understanding of the retail store environments in which PayJoy operates.


  • Our ideal candidate can establish a great rapport with store Clerks, Owners/Admins, and Customers representing PayJoy professionally and cordially at all times.
  • You will spend almost all your time visiting stores and speaking with these customers.
  • Minimum of 1-2 years experience in research, marketing, or a related field
  • Must be able to work autonomously and be responsible for timely results
  • Able to hit productivity targets, e.g., the number of store visits and interviews per week
  • Must possess a valid driver's license and a car. Expenses such as gas, parking, and some maintenance will be reimbursed.
  • Ability to communicate effectively
  • Ability to understand and make retail Clerks and Admins/Owners feel at ease to discuss any topic.


  • Health and Life Insurance
  • Indefinite-term contract
  • 20 days of vacations
  • $2,000 USD annual Coworking Travel Perk
  • $2,000 USD annual Professional Development Perk
  • $500 USD annual Fitness Perk
  • $250 USD Home Office equipment allowance
  • $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed