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Senior Operations Analyst

PayJoy

PayJoy

IT, Operations
Mexico City, Mexico
Posted on Tuesday, July 2, 2024
With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.
As a Senior Operations Analyst, you will act as the main internal Operations strategic/analytic resource across areas, having Support Ops teams as main stakeholders and connect and coordinate other teams to get initiatives done. Strong work ethic and a positive attitude. Good communication and collaboration skills. Ability to work under supervision and guidance. High motivation and a desire to succeed.Stakeholder management.

Responsibilities

  • Ability to analyze and interpret complex sets of data, as well as make business recommendations based on analysis
  • Ability to integrate different data sources and create data reporting systems in Mode Analytics
  • Track progress of business inputs/outputs across cross-functional stakeholders while identifying gaps or risks and drive resolution as necessary
  • Drive operational efficiencies based on data
  • Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team
  • Apply technical mindset to identify operational drivers

Requirements

  • Bachelor's degree or equivalent experience in Economics, Finance, Data Science, Actuary, Engineering, Statistics
  • 2-4 years of relevant experience working in Operations, Product Management, Data Science, Strategic Teams
  • Outstanding organization, analytical and strategic thinking
  • Great top-down communication skills
  • Advanced English (written and spoken)
  • Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI, Tableau
  • Knowledge of CRM tools such as Zendesk, Salesforce, Hubspot, Kustomer is a plus

Benefits

  • Company-funded Health for employees and immediate family members
  • Life insurance
  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium
  • 13% Saving funds
  • $2,000 MXN monthly grocery coupons
  • $2,000 USD annual Coworking Travel allowance
  • $2,000 USD annual Professional Development allowance
  • $500 USD annual Fitness allowance
  • $500 USD Phone Finance allowance
  • $250 USD Home Office equipment allowance
  • $200 USD Headphone allowance