Senior Operations Analyst
PayJoy
IT, Operations
Mexico City, Mexico
Posted on Jul 2, 2024
With over a million customers trusting PayJoy, it’s increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.
As a Senior Operations Analyst, you will act as the main internal Operations strategic/analytic resource across areas, having Support Ops teams as main stakeholders and connect and coordinate other teams to get initiatives done. Strong work ethic and a positive attitude. Good communication and collaboration skills. Ability to work under supervision and guidance. High motivation and a desire to succeed.Stakeholder management.
Responsibilities
- Ability to analyze and interpret complex sets of data, as well as make business recommendations based on analysis
- Ability to integrate different data sources and create data reporting systems in Mode Analytics
- Track progress of business inputs/outputs across cross-functional stakeholders while identifying gaps or risks and drive resolution as necessary
- Drive operational efficiencies based on data
- Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team
- Apply technical mindset to identify operational drivers
Requirements
- Bachelor's degree or equivalent experience in Economics, Finance, Data Science, Actuary, Engineering, Statistics
- 2-4 years of relevant experience working in Operations, Product Management, Data Science, Strategic Teams
- Outstanding organization, analytical and strategic thinking
- Great top-down communication skills
- Advanced English (written and spoken)
- Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI, Tableau
- Knowledge of CRM tools such as Zendesk, Salesforce, Hubspot, Kustomer is a plus
Benefits
- Company-funded Health for employees and immediate family members
- Life insurance
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Coworking Travel allowance
- $2,000 USD annual Professional Development allowance
- $500 USD annual Fitness allowance
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance