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Clerk Support Supervisor

PayJoy

PayJoy

People & HR, Customer Service, Operations
são paulo, state of são paulo, brazil
Posted on Tuesday, May 14, 2024
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.
This Role
We are looking to hire an awesome Clerk Support Supervisor to coach our staff to deliver exceptional clerk support. The Clerk Support Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing and supervising processes.
To ensure success you need to employ prudence and tact in interacting with others and be focused on Clerks and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

Responsibilities:

  • Overseeing and assessing clerk support staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of clerk support operation.
  • Assisting clerk support staff with duties where required.
  • Training staff in areas of clerk support and company policies.
  • Investigating and solving clerk support complaints.
  • Assisting with the development and implementation of support policies, and explaining these to staff and clerks.
  • Maintaining documentation pertaining to clerk support department activities.
  • Performing additional duties where needed.

Requirements:

  • Previous experience working as an agent and supervisor.
  • Demonstrated Excellent QA.
  • Microsoft Office and Zen Desk.
  • English (desirable).
  • Strong people and organizational skills.
  • Excellent communication skills.

Benefits

  • Company-funded Health and Dental Insurance for employees and immediate family members.
  • Life insurance.
  • Monthly benefits of meal vouchers and Home Office assistance.
  • Annual benefits of Fitness ($500), Professional Development ($2,000), and International Business Travel ($2,000).
  • One-off benefits of phone finance (US$500), home office equipment (US$250), and headsets (US$200).
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed