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Senior Product Manager - Repayments

PayJoy

PayJoy

Product
Mexico City, Mexico
Posted on Friday, December 22, 2023
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.
This Role
The Senior Product Manager will be pivotal in enhancing our customer repayment systems, particularly for our Phone Finance and Credit-line businesses. The role involves deep customer research, identifying and addressing friction points in repayments, and collaborating with cross-functional teams to develop and implement effective strategies that improve customer repayment experiences and outcomes.

Responsibilities

  • Customer Research: Conduct in-depth research to understand the barriers to timely customer repayments.
  • Product Roadmap Development: Develop and execute a comprehensive product roadmap aimed at increasing customer repayments across all PayJoy's business lines.
  • Cross-functional Collaboration: Work closely with the Risk, Fraud, Engineering, and Analytics teams to implement roadmap items effectively.
  • Payment Management: Oversee the management of payment interfaces, backend processes, payment provider relationships, and continuous evaluation to optimize for cost-effectiveness and efficiency.
  • Innovative feature development: Develop strategies for customer engagement, including repayment reminders, educational content about credit scores, gamified elements in credit offerings, such as lower interest rates and higher limits for timely repayments and more.

Requirements

  • Proven experience in product management, preferably in fintech or a related field.
  • Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
  • Excellent project management skills, with a track record of leading cross-functional teams.
  • Deep understanding of customer behavior and experience in user research.
  • Innovative thinker with the ability to identify and solve complex problems.
  • Exceptional communication and interpersonal skills.
  • Bachelor’s degree in Business, Finance, Engineering, or a related field. An advanced degree is a plus.

Benefits

  • Company-funded Health and Dental Insurance for employees and immediate family members
  • Life insurance
  • 30 days of Christmas bonus
  • 20 days paid Vacation
  • 50% Vacation premium
  • 13% Saving funds
  • 2,000 MXN monthly grocery coupons
  • 2,000 USD annual International Business Travel allowance
  • 2,000 USD annual Professional Development allowance
  • 500 USD annual Fitness allowance
  • 500 USD Phone Finance allowance
  • 250 USD Home Office equipment allowance
  • 200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed