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DNX Ventures
DNX Ventures

Operations Manager



são paulo, state of são paulo, brazil
Posted on Thursday, September 7, 2023
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.
This Role
You will contribute to the mission of delivering consumer finance at scale. One of the many reasons PayJoy develops innovative products is because of the collaborative work of our teams that enable consumer finance in emerging markets. This person will help drive the growth of PayJoy’s innovative smartphone service in the Brazilian market.
You will build on the success of PayJoy’s phone financing business to meet ambitious growth goals. You'll work with teammates and external partners to ensure a successful operation. As our ideal candidate, you are dynamic, results-driven and enjoy a high-change environment that is focused on building the next generation of PayJoy’s phone finance experiences. The Merchant Ops Manager is responsible for ensuring an engaging experience of our commercial partners since the onboarding process, helping PayJoy to build long-term strategic relationships.
PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities.


  • Be the main point of contact for our merchant support and attending our commercial partners in their administrative operations.
  • Act as an interface between our partners and company's team to create action plans and mobilize the necessary resources to hit our agreed-upon business objectives.
  • Responsible for managing the onboarding process of new merchants, and for the continuous update of existing ones.
  • Lead the creation and implementation of new processes, and responsible for the continuous improvements of the existing ones.
  • Ensure the consistency of PayJoy’s partners administrative information in our system.


  • Have a degree in Business Administration, Engineering or related careers with +7 years working for tech, finance, insurance, FMCG companies.
  • Advanced SQL knowledge, and an analytical approach to problem solving.
  • Ability to manage multiple projects simultaneously and comfortable working in a fast-paced environment.
  • People management skills.
  • Experience working at fast growing companies.
  • English is required. Spanish to be considered a plus.


  • Company-funded Health and Dental Insurance for employees and immediate family members.
  • Life insurance.
  • Monthly benefits of meal vouchers and Home Office assistance.
  • Meal vouchers per work day.
  • 2,000 USD annual International Business Travel
  • 2,000 USD annual Professional Development
  • 500 USD annual Fitness benefit
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed