Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Indirect Auto Aftermarket Cancellation and Aged Titles teams are responsible for managing refunds for the cancellation and the follow-up of Aftermarket Products purchased at the dealership and resolution of Aged Unperfected Titles.

Please note that this is an onsite role based in our office in Orange County.

What You'll Do:

• Obtain and maintain support images for our internal teams by utilizing various systems and sources
• Pulling, generating, and updating reports and logs
• Generate, review, and log aged title letters
• Generate, log, and follow up on cancellations, refund submissions and additional documentation
• Contact Product Administrators, Dealers, DMVs and Internal teams as needed
• Provide regular reception desk backup
• Assist with various department tasks and special assignments as required by the manager.
• Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
• Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
• Assist with processes involved to help manage aged unperfected title follow-up
• Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts.
• Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up

What We Look For:

• 1+ years of office clerical administration
• Ability to coordinate, manage, and guide multiple priorities simultaneously and effectively through to completion
• Team oriented and the ability to work both collaboratively and independently
• Tech savvy and proficiency in Microsoft office applications
• Ability to communicate effectively with members, management, team members, and external third parties
• Ability to effectively coordinate and manage multiple priorities simultaneously through to completion
• Strong organizational skills and attention to detail
• DMV or indirect auto servicing experience a plus

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative

The compensation range of this position in Orange County, CA is USD $22-25 per hour. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.