Companies you'll love to work for

DNX Ventures
DNX Ventures

Analyst, Fraud Investigations



IT, Accounting & Finance
Phoenix, AZ, USA
Posted on Monday, June 3, 2024

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

As a Fraud Investigations Analyst with our Flexpay product, you will be responsible for handling inbound claims of fraud, documenting cases, and investigating potentially fraudulent activity. A successful analyst will be able to work with internal teams and external customers to resolve cases of fraud and minimize potential losses. Please note: this position will be on-site full time in the Phoenix, Arizona office.

What you will do:

  • Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate or unsubstantiate those claims
  • Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
  • Review an inbound queue of emails responding to customer inquiries accordingly, ensuring identity verifications are compliant and SLAs are met
  • Respond to credit disputes related to fraud ensuring deadlines are met and triages are performed diligently
  • Communicate effectively with our fraud operations team related to customer claims of fraud making sure new and existing claims are being followed up on in a timely manner
  • Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners

What We Look For:

  • 2-3 years of BSA/AML, Investigations, or Fraud related experience
  • Bachelor's degree required
  • Experience working in a production-based environment, managing an assigned work queue, and large datasets
  • Strong interpersonal, analytical, and problem-solving skills
  • Outstanding verbal and written communication skills, attention to detail, and the ability to work independently

Nice to Have:

  • Advanced Excel knowledge
  • CAMS, CFE, and/or CGSS preferred
  • Prior experience in FinTech or start-up environment
  • Proficiency in SQL

What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives
  • Hybrid workplace (San Francisco & Phoenix)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.