About the Role:

We are seeking a Supervisor, Merchant Underwriting to help us scale our fastest growing vertical, Home Improvement financing. This is a smaller yet rapidly growing team that will be spread over two locations - Phoenix and Atlanta. This is an in-office position, location on-site in Phoenix, AZ.

What You'll Do:

• Lead, develop and coach a group of 10-13 Home Improvement Specialists/Underwriters

• Advocate for your team and champion their career development - inspire their greatness to help them achieve their goals

• Be a reliable resource for those who join your team by showing them compassion and providing perspective and guidance on business decisions

• Your success is dependent on the success of your team. Be a leader that motivates them to do their best through positive reinforcement, effective coaching, meaningful feedback, and a personal vested interest in their successes

• Ensure the department exceeds goals through effective leadership and team engagement

• Find ways to optimize the department. How can we work more effectively/efficiently? How can we better anticipate our customers' needs? What does our team need from us to be more successful?

• Communicate any challenges or roadblocks that could impact team success with a focus on continuous improvement

• Be able to wear multiple hats and assist with other areas of the business when needed

• Work closely and develop productive relationships with our business partners across the greater Home Improvement and Operations groups

What We Look For:

• 3-5+ years experience in commercial underwriting

• Specific experience in residential contractor, merchant, building underwriting preferred

• Experience as a team leader

• Oversee the team’s adherence to merchant underwriting policies and protocols for new business

• Thought partnership of the continuing development of existing policies and protocols

• Willingness to share ideas on the efficiency and effectiveness of the current underwriting processing flow

• Proactively find ways to support team members at all levels and verticals by being the subject matter expert

• Ability to elevate an existing high performing work team and clearly defining and communicating those success measurements

• Operations (call center, loan processing, financial, tech, startup, etc...) experience in a financial services setting is preferred

• Proficient with G Suite, knowledge of Genesys & Confluence a plus

• BA/BS degree preferred