📍 Locations (Remote): United States (East Coast only)

💸 Base Salary: $130-160k base

💼 Position Type: Individual Contributor

🌟 Opportunity Highlights

Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems?

SafeBreach seeks a Senior Customer Success Manager (CSM) to join our rapidly growing global Customer Success team.

As a Senior Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor.

You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value.

You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.

👋 Who We Are

Combining the Mindset of a CISO and the Toolset of a Hacker, SafeBreach pioneered breach and attack simulation (BAS) and is the most widely used continuous security validation platform.

Our platform continuously executes attacks, correlates results to help visualize security gaps, and leverages contextual insights to highlight remediation efforts.

💰 What We Offer

• Excellent growth opportunities - Make an impact in SafeBreach and your career!
• Fully remote work and flexible PTO
• Highly competitive salary and equity grants
• 100% paid health and dental insurance
• Monthly Phone and Internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program

🚀 The Impact You Will Have

• Build and foster relationships with customers while driving engagement, retention and growth.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow
• Serve as customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Participate in communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Translate customer product usage data into actionable advice for customers
• Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.

⏳ Interview Process

Average Duration: 14-21 days

Key steps:

• Send your application
• Receive a response from us within 5-7 days

(If selected)

• Meet the Talent Manager (30-45 minutes)
• Meet a Customer Success Manager in the team (30 minutes)
• Meet the People Team (45 minutes)
• Final steps

🫵 Who YOU Are

• At least 7 years of experience in Customer Success roles (CSM, Account Manager),
• Expertise in cyber security with prior experience working with security vendors
• Knowledge of the following technologies: SIEM (Splunk, IBM QRadar, etc), Firewalls (PaloAlto Networks), Endpoint Security, Vulnerability Management, Threat Intelligence & Pen-testing platforms.
• Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives
• Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns.
• Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
• Travel required as needed

What We Expect In A Great Candidate

• Experience in the Breach & Attack Simulation (BAS) or cybersecurity space
• Experience in a startup or early-stage company
• Experience with globally distributed teams preferred

You will LOVE this job if

• You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack
• You are a natural team player who thrives in fast-paced startup environments, can deal with ambiguity, wear multiple hats and handle ever changing goals and priorities.