Jr. Customer Success Manager
PayStand
At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.
Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.
Why Paystand?
What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.
Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.
How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.
Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.
Role At A Glance
We are looking for a Customer Success Manager Jr. who combines professionalism and empathy with solid technical execution. This person will be the day-to-day bridge between our customers and the platform, ensuring their success through timely support, clear communication, and high attention to detail. The role is ideal for someone who thrives in structured environments, enjoys solving recurring challenges, and is passionate about delivering an excellent customer experience in the SaaS world.
Key Responsibilities:
- Ensure response and resolution times during the Support Process are met in alignment with established SLAs.
- Maintain ongoing, proactive communication with clients to support their success goals.
- Guide customers through onboarding, platform adoption, training and follow-up processes.
- Manage tickets, issues, and feature requests using platforms such as Zendesk, HubSpot, and Jira.
- Identify opportunities to improve product usability, support processes, and service delivery.
- Monitor and report on key success metrics such as CSAT, NPS, and retention rates.
- Coordinate with Product and Engineering teams to escalate and resolve complex cases.
- Implement strategies to elevate the overall customer experience and reduce churn.
Qualifications:
Ideal experience for this role can be gained through a combination of professional career, educational background, certifications, or relevant projects.
- At least 2 years of experience in customer-facing roles.
- At least 1 year as a Customer Success Manager Jr. in SaaS, Fintech, or Tech.
- Remaining experience can include internships, customer support, call centers, etc.
- Familiarity with CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), two key metrics used to measure user satisfaction and loyalty.
Perks:
- Enjoy generous PTO and sick leave, because we believe in balance.
- Fuel your days with free snacks and paid lunches in the office.
- We've got your health covered with Major Medical Health Insurance.
- Unlock stock options and own a piece of our success!
- Work with the best tools and equipment, setting you up to thrive.
- And the best part? Endless growth opportunities await you as we rapidly expand!
If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.
We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.
More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.
We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.
Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.
All roles are on-site only. Only English resumes will be considered.
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