Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business.

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority.

What will you do in this role?

As ICEYE Solutions Delivery Manager, you will grow and lead a team across numerous global time zones to execute on the critical and timely delivery of natural catastrophe products. Your team will include full-time ICEYE employees, external consultants, and outsourced individuals. Today, the core of operations is Flood Insights, which requires 24/7 global engagement. We want to both persist this 24/7 responsibility, but ensure we maintain a reasonable work-life-balance for employees of your team. You are therefore instrumental in working with senior leadership and product management to architect and execute on the creation of a highly functioning and happy team.

Responsibilities

• Manages the delivery of FI Product ensuring consistency, efficiency and quality across operations
• Monitors performance metrics to assess and identify opportunities to improve operational outcomes
• Analyses and refines operational processes to improve efficiency and enhance solution delivery
• Leads and manages the operational team to ensure alignment with delivery goals and priorities.
• Collaborates with internal teams and external partners to address issues and implement solutions;
• Establishes and maintains robust contingency plans to address service disruptions
• Communicates across teams daily to ensure alignment with goals and priorities. Acts as a bridge between delivery team and stakeholders providing clear updates on analyses progress.
• Documents and tracks quality of deliverables
• Leads initiatives to drive operational excellence
• Provides clear direction, set expectations and foster a culture of accountability and continuous improvement
• Collaborates with the Meteorology team and outsourced teams for operational planning. Ensures smooth collaboration between the teams working on flood analysis.
• Cooperates on development of training plans and develop individual development plans to enhance teams performance and expertise
• Guides team members empowering them to deliver analyses effectively
• Proactively identifies and addresses risks impacting delivery
• Utilises customer feedback to improve performance. Ensures queries are addressed in a timely manner.
• Leads and grows large global team to execute effectively and operationally within SLAs