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Director of Product Operations

ICEYE

ICEYE

Product, Operations
Espoo, Finland
Posted on Wednesday, March 6, 2024

Location: Finland or Poland

About Us:

ICEYE is a Finnish New Space company with the largest constellation of commercial synthetic aperture radar (SAR) satellites in space today. Our employees come from over 57 countries spanning expertise from areas including engineering, software development, geospatial, data science, remote sensing, and radar technology.

Within ICEYE, the Solutions Team is dedicated to developing and deploying products that mitigate damage from, quantify the impact of, and handle the outcome of global natural catastrophe events. In order to sustainably deliver our global natural catastrophe products, we have built an international team responsible for the 24/7 operations of our solutions. We are looking for an experienced and tactical operational leader for the role of Director of Operations. This person will be responsible for bringing structure, reliability, and sustainability to ensure product SLAs are systematically achieved while improving work-life balance for the team.

Position Overview:

As the Director of Operations at ICEYE, you will play a critical role in building and leading the operational teams that are at the forefront of product delivery. Your leadership will ensure our operations run seamlessly around the clock, maintaining the highest standards of quality, and meeting rigorous SLAs. You will be directly responsible for the operational strategy, team management, and delivery of products that make a difference in the world. This role reports directly to the VP of Product and Engineering for Solutions.

Key Responsibilities:

  • Operational Excellence:
    • Develop and implement operational strategies that ensure 24/7 production capabilities across multiple time zones.
    • Monitor operational performance against SLAs and KPIs, implementing improvements as necessary to meet or exceed targets.
  • Team Leadership and Development:
    • Lead, motivate, and support a large, international team, ensuring high performance, employee engagement, and continuous professional development while being sensitive and in tune to cultural differences and needs.
    • Foster a culture of excellence, innovation, and accountability across the team.
  • Stakeholder Management:
    • Act as the primary point of contact for internal and external stakeholders on all matters related to product delivery and operational performance.
    • Create optimized communication across a variety of stakeholders about operational status (commercial, engineering, product, operations) to ensure clarity and transparency
    • Build and maintain strong relationships with stakeholders, ensuring alignment with business goals and customer expectations.
  • Risk Management and Compliance:
    • Develop and maintain robust risk management practices to identify, assess, and mitigate risks associated with product operations.
    • Ensure best security practices in product delivery
    • Ensure compliance with all relevant regulations, standards, and ethical practices.
  • Resource and Budget Management:
    • Efficiently manage resources and budgets to optimize operational efficiency and cost-effectiveness.
    • Plan and allocate resources to ensure uninterrupted operations and the timely delivery of products.
  • Innovation and Process Improvement:
    • Lead initiatives to streamline operations, incorporating innovative technologies and methodologies to enhance productivity and product quality.
    • Encourage a culture of continuous improvement, soliciting feedback from the team to optimize operational processes.